The Primary Care Coalition offers a rewarding work environment for people who share our values of collaboration, integrity, innovation, and excellence and wish to channel their efforts toward improving health equity in our community. Our organization provides substantial opportunities for growth and professional development at all career levels. The PCC is an equal opportunity employer and offers a full benefits package to eligible employees, including medical, dental, disability and life insurance, a retirement plan, commuter benefits, and generous paid time off.

Job Openings >> EMR Trainer
EMR Trainer
Summary
Title:EMR Trainer
ID:1094
Department:Provider Services
Job Type:Exempt (salaried)
Salary Range:$60,000+/-
Description

If you believe everyone has a right to high quality health care, consider joining our team!


Job Summary:

The EMR Technical Trainer and Support Technician position is responsible for first, second and third level troubleshooting, problem/incident recording, problem resolution and problem escalation for the interconnected operational systems that serve the PCC programs and clients.  These systems include: E-Clinical Works (eCW) electronic health record software, CHLCare open source practice management system and Care2Care case management software.  This position requires exceptional communication skills, the ability to troubleshoot and resolve user-reported problems, support eCW training for clinical and administrative staff, and lead and manage the implementation of special eCW-related projects. The EMR Technical Trainer and Support Technician is a part of PCC’s Provider Services team and reports to the Director, Provider Services.

The ideal candidate has:

  • Bachelor’s degree required; Practice Management and EHR certification a plus.
  • 3-5 years’ experience, including training experience and IT support; experience working in a primary care clinic or other health care setting is strongly preferred.
  • Successful completion of eCW Electronic Medical Record certification training required within the first six (6) months.
  • Ability to work with minimal supervision and maximum accountability.
  • Ability to document workflow design, identify areas for improvement, and facilitate improvement among a diverse group of stakeholders.
  • Ability to evaluate and analyze eCW features and functionality for problem resolution.
  • Positive working attitude, and an ability to work as a team member with other professionals.
  • Excellent organizational, time management, analytical and problem-solving skills.
  • Excellent communications abilities both orally and in writing with all levels of clinical, administrative, and support staff.
  • A reliable mode of transportation is required for local travel to client sites to provide hands-on training and support (up to 30%).
  • Ability to provide eCW support during rare evening or weekend hours.
  • Fluency in English required; fluency in Spanish a plus.

Primary Responsibilities:
 

Help Desk Support

  • Provide first-level contact and problem resolution for all eCW users; resolve user-reported problems using available tools, procedures and policies.
  • Provide accurate and timely logging of and resolution for problems in the shared ticketing system. Follow up with tickets once they have been created and update clinic staff throughout the process as troubleshooting steps are completed.
  • Assess and escalate user-reported problems; decide which issues need to be elevated to eCW Support and clearly communicate the problem to eCW in a timely manner.
  • Facilitate monthly online webinars and quarterly in person eCW user group meetings with clinic staff.

Training

  • Support Provider Services team to deliver online and in person trainings to clinic staff.
  • Maintain updated training guides based on new information provided by eCW and/or best practices learned during trainings.
  • Conduct observations of users in their work environment to identify areas for improvement and suggestions for workflow redesign.
  • Conduct in person, one-on-one training sessions to refresh knowledge of users as needed.
  • Additional Responsibilities
  • Lead and manage the implementation of special eCW initiatives (e.g. the launch of eCW patient portal and Healow app). 
  • Remain current with training on CHLCare and Care2Care applications; revise and update training guides and resolve issues as needed.
  • Maintain in-depth knowledge of help desk supported products and services.
  • Lead ongoing eCW-related quality improvement efforts; solicit and document clinic feedback; facilitate after action reviews to identify and document lessons learned, work with Director, Provider Services to ensure that the Provider Services Team continuously improves its eCW service to clinics based on clinic feedback.
  • Additional duties as assigned.

ADA Requirements:
This job operates in a professional office environment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • This role routinely uses standard office equipment such as computers, telephones, photocopiers, filing cabinets and fax machines.
  • This is largely a sedentary role.
  • This role may require the ability to lift files, open filing cabinets and bend or stand as necessary.
  • Advanced math skills needed.
  • Requires ability to learn new software applications as necessary.
  • Must be able to lift up to 20 pounds.
  • Requires local travel up to 25%.

Disclaimer:

This job description indicates in general the nature and levels of work, knowledge, skills, abilities and other essential functions (as covered under the Americans with Disabilities Act) expected of an incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of an incumbent. An incumbent may be asked to perform other duties as required.

 

This opening is closed and is no longer accepting applications
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