The Primary Care Coalition offers a rewarding work environment for people who share our values of collaboration, integrity, innovation, and excellence and wish to channel their efforts toward improving health equity in our community. Our organization provides substantial opportunities for growth and professional development at all career levels. The PCC is an equal opportunity employer and offers a full benefits package to eligible employees, including medical, dental, disability and life insurance, a retirement plan, commuter benefits, and generous paid time off.
| Title: | Bilingual English-Spanish Client Services Specialist |
|---|---|
| ID: | 1062 |
| Department: | Care for Kids |
| Job Type: | Non-exempt (hourly) |
| Salary Range: | $16.32 |
Organization
Primary Care Coalition of Montgomery County, Maryland was founded in 1993 when a group of physicians and health care officials imagined a Montgomery County where every resident had access to high-quality health services. They envisioned a dependable source of primary care for low-income, uninsured individuals in our community and created a framework that shared the responsibility for providing that care across the public and private sectors. The Primary Care Coalition (PCC) was formed to help make their vision a reality.
The mission of PCC is to be the catalyst for developing and coordinating a community-based healthcare system that strives for universal access and health equity for underserved community members. The vision of PCC is that all community members have the opportunity to live healthy lives, and that Montgomery County will be the healthiest community in the nation and a model for providing access to high quality and efficient care for all.
Position Summary
Provides referral management services, information and community resources, to insure eligible children have access to primary health care and specialty services. Coordinates all referral and serves as patient advocate.
Responsibilities
- Provide exceptional customer service.
- Responds to all clients telephone inquiries.
- Performs day-to-day administrative functions including but not limited to entering and updating client’s information in database, copying, filing, receives, opens, and clears and distributes the program’s mail.
- Familiar with Federal, State, and County organizations and their guidelines and policies that can offer additional support to patients and their families.
- Maintains confidentiality and protected health information according to federal regulations.
Education and Experience
- Bachelor’s degree in Business Administration or related field is preferred, or equivalent combination of education and experience
- 1 year of related administrative experience preferred
- Bilingual in English and Spanish REQUIRED
Skills and Abilities
- Excellent customer skills with an ability to multitask effectively in a fast-paced environment while receiving a high volume of phone calls.
- Proficiency in Microsoft Office Suite.
- Demonstrates strong organizational and time-management skills without compromising attention to detail.
- Demonstrated initiative in problem solving.
- Ability to work autonomously and within a team environment.
- Excellent writing and analytical skills.
