The Workforce Navigator Manager is responsible for delivering training and employment navigation services to help individuals from diverse backgrounds successfully complete certification training for entry-level health care positions, obtain employment in Montgomery county facilities, and successfully transition into the workforce. The Workforce Navigator is part of the Nexus Montgomery Workforce Capacity initiative which addresses the entry-level healthcare workforce crisis in Montgomery County, Maryland. The initiative is building a workforce reflective of the patients served, that reflects the cultural and linguistic diversity of the community and therefore the patient population.

Primary responsibilities include:

• Navigation Program Implementation: Deliver PCC’s program of navigation services to help individuals from diverse backgrounds successfully complete certification training for entry-level health care positions, obtain employment in Montgomery county facilities, and successfully transition into the workforce.
• Participant Engagement: Develop relationships, make connections and provide supports to ensure that learners are fully able to participate academic, employment support and wraparound services
• Partnership and Resource Development: Cultivate and identify partnerships to provide support services, academic and employment opportunities for participants.
• Program Administration and Outcomes Reporting: Ensure that PCC measures the effectiveness of workforce capacity interventions and reports appropriate to funders and other stakeholders.

This position is eligible for hybrid remote work. However, the duties of the position may regularly require physical presence in the PCC office or customer locations to perform certain duties. Note: PCC employees must reside in the following five states and District of Columbia: MD, VA, WVA, DE, PA. & DC. Relocation costs are not provided.

Essential Duties

To deliver navigation services, the Workforce Navigator will:

• Participate in development of social and academic needs assessment tools to identify supports necessary for participants’ success.
• Organize and execute group education sessions on topics relevant to hospital employment, including organizing introductory sessions for new participants and offering job readiness training for participants nearing the end of their certificate training.
• Facilitate access to ‘wraparound services’ that could include academic support, childcare, transportation assistance, computer access or crisis assistance, available from CBO partners.
• Collaborate with PCC staff to develop relationships with community-based organizations (CBOs), Nexus healthcare facilities, employment centers and others to facilitate navigation support for individuals.
• Track program metrics, including participation status of PCC-funded workforce trainees from end to end – program recruitment through job initiation and early employment experience and use of wraparound support services.
• Draft reports to funders, the Nexus Board of Managers and subcommittees, and other internal and external audiences. Ensure that Nexus Montgomery governance bodies and funders have the information needed to monitor and guide the Workforce Capacity Program.
• Perform other duties as assigned.

Education and Experience

• Bachelor’s degree in counseling, career development, business administration, education, public health, or a related field.
• At least three (3) years of experience in the placement of: culturally diverse student populations who have little/no employment experience into the appropriate jobs; working with students, faculty, and employers in identifying available job opportunities; providing education on aspects of the job search process
• A Master’s Degree and one year of relevant experience can substitute for the above
• Ability to interact effectively with adult students from different cultural and socioeconomic backgrounds
• Skill and ability to effectively market and represent a program, its clients and services to employers; communicate effectively in both oral and written form; plan and make presentations to small groups including potential employers, business representatives, teachers, and program participants; assess the interests and aptitudes of participants
• Ability to adhere to ethical standards engaging with others
• Detail oriented with the ability to prioritize and manage interactions with individuals and organizations, and consistently meet deadlines and expectations.
• Demonstrated advanced communication skills. Ability to communicate effectively and persuasively, both orally and in writing to a broad range of stakeholders including clients, clinicians, hospital administrators, and community-based organizations
• Prepare and deliver effective presentations to individual and groups. Listen actively, build rapport easily, identify conflict and tension and facilitate constructive resolution, inspire and build trust.
• Experience with reporting using spreadsheet tools and online portals. Computer literacy, with expertise in Microsoft Office, including Word, Excel, and PowerPoint.
• Self-motivated individual with the ability to work independently and with minimal supervision.

ADA Requirements

This job operates in a professional office environment. The physical demands described hereare representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This role routinely uses standard office equipment such as computers, telephones, photocopiers, filing cabinets and fax machines.
• Regular travel to partner organizations for meetings and to provide in-person training, data analysis, or other support.
• This is largely a sedentary role; however, some filing may be required.
• This would require the ability to lift files, open filing cabinets and bend or stand as necessary.
• Requires ability to learn new software applications as necessary.
• Must be able to lift up to 20 pounds.

Disclaimer

This job description indicates in general the nature and levels of work, knowledge, skills, abilities, and other essential functions as covered under the Americans with Disabilities Act expected of an incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of an incumbent. An incumbent may be asked to perform other duties as required.

Primary Care Coalition is an Equal Opportunity Employer.