Primary Care Coalition has an open position for a Bilingual Behavioral Health Care Manager who is responsible for offering behavioral health services to underserved patients living in Montgomery County. This position is best suited for those who are passionate about health equity and enjoy collaborating with other providers to offer behavioral health services in a setting that is integrated with primary care. Our Collaborative Care model makes behavioral health care more accessible for those who need it most. As a Bilingual Behavioral Health Care Manager, you will be part of a team that is working to advance health equity for vulnerable patients.

Reporting to the Supervisory Behavioral Health Care Manager, you would be assigned to work onsite at one or more of our safety-net primary care clinics. As a team member within the Collaborative Care model, you would support primary care providers by identifying, treating and tracking patients with common behavioral health problems such as depression and anxiety. In addition to being part of a multidisciplinary medical team, you would also be part of a broader behavioral health team supporting patients across Montgomery County.

This role is perfect for someone who enjoys clinical work and enjoys working on an interdisciplinary team. You are a great fit if you are an excellent communicator and team player, work well with a diverse range of people, and can be flexible and adaptable to different environments and personalities.   You should be passionate about public health, supporting vulnerable communities, and have experience working with immigrant populations and a commitment to diversity, equity, and inclusion. This job is best performed by someone who has an open and flexible mindset, is a self-starter, and is eager to contribute and learn.  While this is a clinical position, the Care Manager should be flexible in providing “outside of the box” interventions (such as case management, brief psychoeducation, and care coordination with medical providers). As the primary patient population consists of immigrants from Central and South America, fluency in Spanish and English are required.  The position is perfect for someone who prefers regular business hours (no on-call requirement).  We encourage new graduates to apply, as it is a great learning environment if you are open to learning and growing!  We can provide clinical supervision and hours towards a license in social worker.

Bilingual in English and Spanish required. Must have reliable transportation. LMSW, LGPC, LCSW-C, LCPC, Licensed Psychologist or BSN Required.

Telework 

The job duties require in-person meetings and two days of in-person work at assigned health center site/s. Incumbent is also expected to be in the office to attend designated face-to-face meetings and perform in-office duties as assigned. The job duties also require in-person presence to foster strong collaborative relationships and consultation with PCC and health center colleagues, as well as seeing patients in person. This role is approved for telework, including telehealth with patients, when activities do not require a physical presence. Must reside in the following states: Md, Va, WV, De, Pa. Relocation costs will not be provided.

Essential Duties

1) Provides clinical services, utilizing the Collaborative Care model of integrated behavioral healthcare

• Perform and document biopsychosocial evaluations, seeks psychiatric team consultation, and develops and implements treatment plans with patient
• Reassess and monitor patients’ response to treatment on a regular basis using program instruments to track patient response to medication and/or other treatment
• Provide psychoeducation, behavioral activation and therapy to patients on an as needed basis as part of their treatment plan
• Identify appropriate resources, and coordinates referral process to community resources or behavioral health resources to meet their treatment goals
• Provide on-site crisis management and referrals, when necessary, in consultation with primary care providers, Supervisory Behavioral Health Care Manager, Program Director and consulting psychiatrist

2) Serves as representative of behavioral health at assigned site/s

• Ensure that the Behavioral Health Program functions effectively and efficiently at the assigned primary care clinic site/s. Ensures that Behavioral Health Program Operating Procedures are implemented and followed
• Serve as the main liaison between the BHP and the partner clinic, maintaining positive and productive relationships with clinic staff and other key people
• Oversee the productivity of the BHP at the host site, and when appropriate take measures to ensure that access to services is available to patients and that target goals for serving patients are met
• Serve as the primary liaison with the psychiatric consultants, patients, and the primary care provider regarding patient care

• Assist assigned sites with workflow and policies on crisis intervention and other behavioral health topics

 Additional Duties

• Participate in staff meetings of the Montgomery County Behavioral Health Program, partner health center sites, and Primary Care Coalition as scheduled. May also be asked to present on topics as needed.
• Attend appropriate trainings and meetings to improve skills in appropriate areas.
• May supervise interns or provide clinical supervision to graduate level providers as appropriate.
• Contribute to program publications and PCC committees, including case studies.
• Other duties as assigned, including providing coverage for other Care Managers if needed.

 Skills and Abilities

• Strong verbal, written, time-management and organizational skills
• Demonstrated computer skills in Microsoft Word, Microsoft Teams, and the ability to learn and use an electronic medical record
• Clinical skills in assessment, diagnosis, treatment planning, crisis intervention and delivering interventions to patients with behavioral health problems 
• Ability to communicate and work effectively with patients, families, coworkers, medical providersAbility to network effectively with community programs
• Ability to offer services within a multidisciplinary medical setting, including comfort discussing psychotropic medications and support medical team in chronic and acute health conditions
• Ability to perform multiple tasks, manage time effectively, work well under pressure and have good problem-solving skills
• Ability to provide services in both English and Spanish, additional other languages preferred (Portugues, Amharic, French)
• Knowledge of medical terminology (Preferred)

Education and Experience

• LMSW, LGPC, LCSW-C, LCPC, Licensed Psychologist or BSN Required
• Must have active (unexpired) Maryland Professional License for one or more items listed in the above bullet
• At least two years of professional experience (may include graduate school experience) working in mental health or social services with underserved populations
• Lived or working experience, and sensitivity to, the needs of immigrant and other vulnerable populations

ADA Requirements

This job operates in a professional office environment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This role routinely uses standard office equipment such as computers, telephones, photocopiers, filing cabinets, storage rooms and fax machines
• This is primarily a sedentary role; however, some movement of material goods may be required
• This would require the ability to lift files, open filing cabinets or storage areas and bend or stand as necessary
• Requires ability to learn new software applications as necessary
• Must be able to lift up to 20 pounds
• Must be able to travel locally

Disclaimer

This job description indicates in general the nature and levels of work, knowledge, skills, abilities and other essential functions as covered under the Americans with Disabilities Act expected of an incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of an incumbent. An incumbent may be asked to perform other duties as required.

Primary Care Coalition is an Equal Opportunity Employer.