Mission

Primary Care Coalition of Montgomery County, Maryland was founded in 1993 when a group of physicians and health care officials imagined a Montgomery County where every resident had access to high-quality health services. The mission of PCC is to improve the health of vulnerable individuals and families by building partnerships and strengthening systems. The vision of PCC is to attain a strong, vibrant community that supports all people in achieving healthy lives. 

The Nexus Montgomery Regional Partnership (Nexus) is a $7.6M collaborative effort among the six hospitals operating in Montgomery County and a network of community-based organizations to promote health, reduce hospital utilization and manage total cost of care for our shared community in ways that no single hospital could achieve on its own.

PCC provides the management and staff infrastructure for Nexus, under the direction of the governing Nexus Board of Managers (representing the six member hospitals). PCC oversees implementation of the Nexus programs, providing data analytics and outcomes measurement, process improvement, learning collaborative facilitation, and subcontractor oversight for the multiple and varied programs within the overall Nexus Montgomery portfolio.

Position Summary

The Program Director supports program development, implementation and management for the Nexus Montgomery Regional Partnership. Reporting to the Managing Director, Nexus Montgomery, this role collaborates with other PCC team members, member hospital staff and leadership, and community implementation partners. Primary responsibilities for this role are:

• Establish and manage systems to track development and implementation of Nexus programs. With Nexus team and partners, ensure challenges are addressed and Nexus goals are met.
• Serve as primary staff liaison to the Partnership Program Interventions Committee (P-PIC) of the Board of Managers.
• Implement and manage assigned programs.  Lead strategic development, goal setting and attainment, contract and vendor management.
• Facilitate meetings and collaboratives to develop consensus around root-cause and solution identification and implementation of programming and quality improvement. 
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Essential Duties

Nexus Overall Program Management

• With the Managing Director, develop and maintain routine processes to monitor program implementation and operations, communicate status to key stakeholders, and evaluate progress against plans.  As needed, lead, engage in, or monitor process improvement or risk mitigation activities.
• Develop process for capturing, prioritizing and evaluating new ideas of program development or process improvements.
• Working with Nexus communications staff, draft communications, presentations, and proposals for internal and external audiences.
• Identify and oversee consultants, vendors, and sub-contractors as needed to support new initiative development, or the design, development or implementation of new Nexus programs. Lead overall resource selection process with key stakeholders.

Partnership Program Interventions Committee (P-PIC): The P-PIC meets monthly to establish and monitor key Nexus performance and outcome metrics, develop and monitor needed quality improvement initiatives, evaluate and recommend proposed projects, and ensure that the Nexus Board has the information needed for informed decision-making.

• Plan meeting agendas with P-PIC Chair and staff. Ensure meeting materials are distributed, minutes are maintained, committee actions or recommendations are incorporated into operations, and staff follow-up activities are completed.
• Facilitate annual P-PIC strategic planning process.
• With Nexus Director of Outcomes, assist P-PIC in interpretation of program results and measures and in development of action plan to address process improvement opportunities.
• Ensure P-PIC has information necessary to make program investment and improvement recommendations to the Nexus Board of Managers.

Program Management

• For assigned programs within the Nexus portfolio, establish strong working relationships with key partner, vendor, or internal program staff. Obtain answers to stakeholder questions relating to program status, challenges, and successes.
• Draft and negotiate initial contracts and contract renewals with program partner organizations.  Ensure that PCC and partner organizations remain in compliance with contracted terms and ensure appropriate communication to all stakeholders to mitigate potential challenges to meeting contract terms and program goals.
• Provide comprehensive and actionable feedback to community implementation partners to support program improvements.
• With Nexus Director of Outcomes, develop and monitor program metrics of success and return on investment.
• Draft and present updates for the Nexus Board of Directors

Facilitate shared learning among Partner Organizations

• Facilitate meetings and ongoing activities among implementation partners to share program implementation experiences and data, develop consensus on root-causes of program performance, identify best practices and change needs.
• Working through partner organization staff, identify work plans and strategies for implementing best practices and quality improvement. 
• Plan, coordinate and facilitate regular program and collaborative meetings to ensure program goals are met. Lead discussions of strategy development and process improvement opportunities.

Additional Duties

• Support Board of Managers, CEO, and Managing Director in communications to the Nexus Board of Managers, HSCRC and other external stakeholders on program performance, outcomes and recommendations; address impact on short-term and long-term population health goals and opportunities.
• Collaborate with other PCC program teams, sharing program successes and challenges and identifying best practice and standard operating procedures that can improve all PCC programs.
• Perform other duties as assigned  

Education and Experience

• Bachelor’s degree required; Master’s degree preferred. Degrees in public health, health administration, business administration, health care delivery or similar.
• Five plus (5+) years of work experience in health care delivery, consulting, or analytics required.
• Experience building lasting partnerships and coalitions in a health care or community nonprofit environment.
• Experience with population health or care redesign programs in the context of the Maryland all-payer Waiver, strongly preferred.
• Demonstrated experience in process improvement with ability to work as a consultant, facilitator and colleague with multidisciplinary healthcare professionals.
• Must be results-oriented with the ability to prioritize and manage multiple projects simultaneously and lead teams to consistently meet deadlines and expectations
• Experienced in project management, definition of program success measures, scorecard development and reporting. Familiarity with data collections and data analysis design sufficient to communicate needs with data management staff.
• Demonstrated advanced communication skills. Ability to communicate effectively and persuasively, both orally and in writing to a broad range of stakeholders, including clients, clinicians, hospital administrators, and public health officials. Prepare and deliver effective presentations. Develop consensus across diverse groups. Listen actively, build rapport easily, identify conflict and tension and facilitate constructive resolution, inspire and build trust.
• Ability to organize, develop, implement, monitor and evaluate professional work plan goals and performance objectives. Must have excellent organizational skills and attention to detail.
• Ability to work with diverse groups. Experienced in facilitating engaging, non-judgmental meetings that encourage sharing of challenges and failures and supportive peer-to-peer learning.
• Computer literacy with expertise in Microsoft Office, including Word, Excel, and PowerPoint.
• Self-motivated individual with the ability to work independently and with minimal supervision.

ADA Requirements

This job operates in a professional office environment.  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This role routinely uses standard office equipment such as computers, telephones, photocopiers, filing cabinets and fax machines.
• This is largely a sedentary role; however, some filing may be required.
• This would require the ability to lift files, open filing cabinets and bend or stand as necessary.
• Advanced math skills needed to calculate compensation and analysis.
• Requires ability to learn new software applications as necessary.
• Must be able to lift up to 20 pounds. 

Disclaimer

This job description indicates in general the nature and levels of work, knowledge, skills, abilities and other essential functions (as covered under the Americans with Disabilities Act) expected of an incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of an incumbent. An incumbent may be asked to perform other duties as required.