The Primary Care Coalition offers a rewarding work environment for people who share our values of collaboration, integrity, innovation, and excellence and wish to channel their efforts toward improving health equity in our community. Our organization provides substantial opportunities for growth and professional development at all career levels. The PCC is an equal opportunity employer and offers a full benefits package to eligible employees, including medical, dental, disability and life insurance, a retirement plan, commuter benefits, and generous paid time off.

 

 

If you believe everyone has a right to high quality health care, keep reading and consider applying!

SUMMARY

The Provider Services Manager (PSM)-Specialty Care serves as the first point of contact for PCC’s network of specialty care providers. The PSM reports to the Director of Provider Services and supports network development, provider recruitment and retention, and technical assistance for Montgomery County primary care safety net providers. The PSM-Specialty Care is the interface between PCC specialty care programs and providers and is responsible for listening to provider and program needs, streamlining and documenting processes, and training providers.  

The ideal candidate:

• Has a strong desire to help the low-income, uninsured population and value the role that public health plays in our community.
• Demonstrates strong oral and written communication skills, and exceptional interpersonal skills.
• Is a self-starter, critical thinker and fast learner.
• Can manage multiple competing priorities while under pressure to perform.
• Enjoys solving problems, taking on difficult challenges and finding solutions.

SKILLS, EDUCATION AND EXPERIENCE

 

• 3-5 years’ experience in program management; experience managing contracts desirable but not required.
• 3-5 years’ experience in health care provider relations and/network management.
• Excellent oral and written communication skills; ability to interact effectively and build collaborative relationships with diverse clients, stakeholders and staff members at all levels.
• Exceptional interpersonal skills and strong customer-service orientation.
• Ability to take initiative, and work both independently and as part of a team
• Bachelor’s Degree in Public Health, Healthcare Administration, Business Administration or related field is required.
• Proficiency in Spanish a plus.

PRIMARY RESPONSIBILITIES
 

• Assist in the identification, development, and implementation of strategies relating to the expansion and management of a provider network. With Director, manage provider contracting and renewals.
• Track and monitor network providers to ensure Service Provider Agreement compliance.
• Conduct initial and ongoing orientations of providers and staff to PCC programs and services.   Ensures knowledge of contact points, program criteria and procedures.
• Ensure providers are well informed about program requirements, network changes, policies and procedures and new initiatives.
• Local travel is required up to 25%.

WHO WE ARE

Founded in 1993, the Primary Care Coalition (PCC)’s mission is to improve the health of vulnerable individuals and families by building partnerships, and strengthening systems. PCC works with clinics, hospitals, health care providers, and other community partners to coordinate health services for the most vulnerable members of our community.

As an organization, PCC values collaboration; integrity; innovation; programmatic excellence; community engagement and health equity. We offer a dynamic work environment, which respects work-life balance and truly values and supports its employees. 

PCC’s main office is located in downtown Silver Spring, MD and is accessible by metro and multiple bus lines. PCC offers a comprehensive benefits package including health insurance, vacation, sick and personal leave as well as a 403(b) retirement plan.

ADA REQUIREMENTS

This job operates in a professional office environment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 

• This role routinely uses standard office equipment such as computers, telephones, photocopiers, filing cabinets and fax machines.
• This is largely a sedentary role.
• This role may require the ability to lift files, open filing cabinets and bend or stand as necessary.
• Advanced math skills needed.
• Requires ability to learn new software applications as necessary.
• Must be able to lift up to 20 pounds.
• Requires local travel up to 25%.

DISCLAIMER

This job description indicates in general the nature and levels of work, knowledge, skills, abilities and other essential functions (as covered under the Americans with Disabilities Act) expected of an incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of an incumbent. An incumbent may be asked to perform other duties as required.