Organization

Primary Care Coalition of Montgomery County, Maryland was founded in 1993 when a group of physicians and health care officials imagined a Montgomery County where every resident had access to high-quality health services. They envisioned a dependable source of primary care for low-income, uninsured individuals in our community and created a framework that shared the responsibility for providing that care across the public and private sectors. The Primary Care Coalition (PCC) was formed to help make their vision a reality.

The mission of PCC is to improve the health of vulnerable individuals and families by building partnerships and strengthening systems. The vision of PCC is to attain a strong, vibrant community that supports all people in achieving healthy lives.

Position Summary

The Client Services Specialist provides referral management services, information and community resources, to ensure eligible children have access to primary health care and specialty services. This position coordinates all referrals and serves as patient advocate.

Responsibilities

• Provide exceptional customer service.
• Responds to all clients’ telephone inquiries.
• Performs day-to-day administrative functions including but not limited to entering and updating client’s information in database, copying, filing, receives, opens, and clears and distributes the program’s mail. 
• Familiar with Federal, State, and County organizations and their guidelines and policies that can offer additional support to patients and their families.
• Maintains confidentiality and protected health information according to federal regulations.

Skills and Abilities

• Demonstrated excellent customer skills with an ability to multitask effectively in a fast-paced environment while receiving a high volume of phone calls.
• Demonstrates strong organizational and time-management skills without compromising attention to detail.
• Demonstrated initiative in problem solving.
• Ability to work autonomously and within a team environment.
• Demonstrated excellent writing and analytical skills.

Education and Experience

• Bachelor’s degree in Business Administration or related field is preferred, or equivalent combination of education and experience
• 1 year of related administrative experience preferred
• Bilingual in English and Spanish REQUIRED
• Proficiency in Microsoft Office Suite

ADA Requirements

This job operates in a professional office environment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This role routinely uses standard office equipment such as computers, telephones, photocopiers, filing cabinets and fax machines.
• This is largely a sedentary role; however, some filing may be required.
• This would require the ability to lift files, open filing cabinets and bend or stand as necessary.
• Requires ability to learn new software applications as necessary.
• Must be able to lift up to 20 pounds.

Disclaimer

This job description indicates in general the nature and levels of work, knowledge, skills, abilities and other essential functions as covered under the Americans with Disabilities Act expected of an incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of an incumbent. An incumbent may be asked to perform other duties as required.