The Primary Care Coalition offers a rewarding work environment for people who share our values of collaboration, integrity, innovation, and excellence and wish to channel their efforts toward improving health equity in our community. Our organization provides substantial opportunities for growth and professional development at all career levels. The PCC is an equal opportunity employer and offers a full benefits package to eligible employees, including medical, dental, disability and life insurance, a retirement plan, commuter benefits, and generous paid time off.

Job Openings >> Quality Improvement Manager
Quality Improvement Manager
Summary
Title:Quality Improvement Manager
ID:1082
Department:Nexus Montgomery Regional Partnership
Description
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PCC Vision: a strong, vibrant community that supports all people in achieving healthy lives.

PCC Mission: to improve the health of vulnerable individuals and families by building partnerships, and strengthening systems.

Position Summary
The Skilled Nursing Facility (SNF) Alliance Quality Improvement (QI) manager supports the Nexus Montgomery Regional Partnership (NMRP), a $7.6M collaborative effort among the six hospitals operating in Montgomery County and a network of community-based organizations, with the goal of reducing avoidable hospital use by connecting people to community services that optimize health and independence. The Skilled Nursing Facility (SNF) Alliance Quality Improvement (QI) Manager is specifically responsible for coordinating and facilitating the Skilled Nursing Facility Alliance, a collaborative of some 37 Skilled Nursing Facilities, with the primary goal of reducing 30 day readmission rates to the hospitals.

This role will support P-PIC by planning and facilitating monthly Alliance meetings, facilitating a variety of workgroups, meeting individually with selected Skilled Nursing Facilities to provide coaching, keeping facility summaries current for the Nexus Montgomery Regional Partnership (NMRP) hospital representatives, and facilitating calls and meetings with the steering committee. This position will also serve as the day to day point person at PCC for members of the Skilled Nursing Facility (SNF) Alliance.

Essential Duties
Skilled Nursing Facility Steering Committee Meetings
  • Facilitate regular meetings with the steering committee in association with the Committee Chair.
  • Compile and distribute all necessary materials.
  • Support Steering Committee by maintaining minutes and ensure follow-up of action items and issues to completion.
Skilled Nursing Facility Alliance Meetings
  • Plan SNF Alliance learning activities and meeting content with the six hospitals, coordinate planning call, manage outside speakers, and prepare meeting materials.
  • Maintain minutes and ensure the follow-up of action items to completion.
  • Collate feedback from SNF Alliance participants and present feedback to SNF Steering Committee.
  • Promote the sharing of challenges, lessons learned and best practices between the facilities.
  • Identify best practices or other models from regional or national programs that would support the Alliance’s work on reducing avoidable hospital admissions/readmissions and Emergency Department use.
Workgroups
  • Support Co-chairs through facilitation of regular in person and telephonic meetings of the SNF Workgroups.
  • Keep workgroup project plans current.
  • Maintain minutes and ensure the follow-up of action items to completion.
  • Identify additional resources needed and report back to SNF Steering Committee.
High Priority Skilled Nursing Facilities
  • Meet monthly with SNFs identified by the SNF Steering Committee as high risk, along with the assigned hospital contact.
  • Provide coaching and support quality and process improvement activities to achieve reductions in avoidable hospital admissions/readmissions and Emergency Department use.
  • Provide on-going support of Quality Improvement activities at the SNF level by ensuring the follow-up of action items and checking in with facilities between meetings.
Additional Duties
  • Support engagement in the SNF Alliance through one on one meetings at Skilled Nursing Facilities or with corporate staff along with assigned hospital contact.
  • Ad hoc one on one meetings with Skilled Nursing Facilities to trouble shoot areas of concern, as identified by SNF or Steering Committee.
  • Be a resource for upcoming regulatory changes that will impact SNF Alliance members.
  • Serve as the day to day point person at PCC for SNF Alliance members.
  • Other duties as assigned.
Skills and Abilities
  • Demonstrated experience in process improvement with ability to work as a consultant, facilitator and colleague with multidisciplinary healthcare professionals.
  • Ability to organize, develop, implement, monitor and evaluate professional work plan goals and performance objectives. Must have excellent organizational skills and attention to detail.
  • Ability to lead, facilitate and work with diverse groups. Experienced in creating engaging, non-judgmental meeting environments that encourage sharing of challenges and failures and supportive peer-to-peer learning.
  • Self-motivated individual with the ability to work independently and with minimal supervision.
Education and Experience
  • Bachelors degree required. Masters degree and/or nursing credentials preferred.
  • Public Health or Hospital Quality Improvement experience required. Skilled Nursing Facility or Quality Assurance Performance Improvement (QAPI) experience preferred; must have knowledge and experience to engage in improvement discussions involving specific clinical diagnoses, and/or clinical workflows.
  • Computer literacy with proficiency and expertise in Microsoft Office, including word, Excel, and PowerPoint.
  • Experience with project management
  • Should be detail oriented and able to manage multiple concurrent activities.
ADA Requirements
This job operates in a professional office environment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • This role routinely uses standard office equipment such as computers, telephones, photocopiers, filing cabinets and fax machines.
  • This is largely a sedentary role; however, some filing may be required.
  • This would require the ability to lift files, open filing cabinets and bend or stand as necessary.
  • Requires ability to learn new software applications as necessary.
  • Must be able to lift up to 20 pounds.
  • Must be able to travel locally.
Disclaimer
This job description indicates in general the nature and levels of work, knowledge, skills, abilities and other essential functions as covered under the Americans with Disabilities Act expected of an incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of an incumbent. An incumbent may be asked to perform other duties as required.
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