Annual Salary Range: $78,000-$85,000

Employee Benefits: Medical, Dental, Vision all with Carefirst Blue Cross Blue Shield, Paid Time Off (Vacation, Sick, Personal, Holidays), 403B Plan, Short-Term & Long Term Disability, Life Insurance. 

Telework: This position is approved for telework when activities do not require a physical presence.The job duties may require presence in the PCC headquarters office one or two days per week and additional for other in-person staff meetings, as well as in-person meetings in community with external customer sets, vendors, and partners. Note: PCC employees must reside in the following five states or District of Columbia: MD. VA, WVA, DE. PA, DC.  Relocation expenses are not reimbursed.

The Senior Program Manager, Maternal Health will manage a grant-funded initiative with the Maryland Department of Health (MDH) focused on improving the perinatal care coordination landscape across the state of Maryland. This initiative will consolidate and coordinate the currently disparate components of the existing perinatal care coordination systems into an integrated model that can be used across the state of Maryland. The primary objective is to improve rates at which high-risk pregnant and postpartum people identified by their care team are connected to needed services in their communities. A longer term, secondary objective is to understand the impact of the Maryland Prenatal Risk Assessment (MPRA) and Postpartum Infant and Maternal Referral (PIMR) form completion on maternal health outcomes, including maternal mortality in Maryland.

PCC is responsible for facilitating support and technical assistance for IMHS clinical partners—specifically prenatal care practices and birthing hospitals in participating Maryland counties—to ensure that patients with risk factors or health-related social needs (HRSN) have MPRA and PIMR risk assessment forms completed on their behalf by their provider(s). The IMHS program is implementing the MPRA and PIMR forms through a new digital platform on the state’s health information exchange, Chesapeake Regional Information System for Our Patients (CRISP). The Senior Program Manager will provide strategic and operational support to clinical partners, including financial assistance, data-driven insights, and quality improvement guidance. This includes managing the distribution and oversight of funding to partners, offering tailored technical assistance, and supporting partners in implementing evidence-based practices that improve perinatal care coordination and outcomes. This role will require the ongoing facilitation of innovative conversations with state and county agencies, managed care organizations, local health departments, CBOs, perinatal providers, and clinical teams about advancing maternal health equity and building an ideal perinatal care coordination system in Maryland.

Primary Responsibilities

· Lead the strategic planning and implementation of a grant-funded statewide initiative to integrate and strengthen perinatal care coordination systems across Maryland.

· Facilitate a multidisciplinary workgroup of statewide stakeholders, including health departments, MCOs, clinical partners, and community-based organizations, to drive IMHS alignment and shared goals.

· Guide a Patient and Family Caregiver Advisory Group (PFCAG) to incorporate lived experiences of pregnant and postpartum people into program design, implementation, and evaluation.

· Provide technical assistance and quality improvement (QI) coaching to clinical partners—including prenatal care practices and birthing hospitals—on evidence-based perinatal care coordination practices.

· Support clinical sites in transitioning from paper to digital form submission, optimizing usability, adoption, and data quality.

· Support the implementation of digital MPRA and PIMR forms in Chesapeake Regional Information System for Our Patients (CRISP), ensuring integration into clinical workflows through necessary technical assistance and resource funding.

· Identify and disseminate best practices for risk assessment form completion, referral follow-up, and closing care coordination loops for high-risk pregnant and postpartum individuals.

· Design and distribute a standardized MPRA and PIMR implementation toolkit to support consistent, high-quality use of forms across the state of Maryland.

· Promote continuous improvement and accountability by monitoring clinical partner progress and facilitating learning collaboratives.

· Support in developing performance and outcome measures for IMHS program and for clinical partners submitting MPRA and PIMR forms.

· Provide thought leadership on maternal health care integration, informed by expertise in perinatal systems, QI methods, and state-level policy.

· Ensure the initiative addresses the needs of diverse populations by promoting culturally competent approaches and community-responsive solutions. Uphold a strong focus on health equity, using disaggregated data and community feedback to inform improvements and reduce disparities in maternal health outcomes.

· Ensure compliance with grant deliverables and manage project timelines, budgets, and reporting requirements. Prepare routine and ad hoc reports for internal and external stakeholders.

· Provide expertise in process and quality improvement to project partners and participating providers, including hospitals, clinics, and local/state government health agencies.

· Draft, negotiate, and monitor contracts and agreements with project partners.

· Collaborate with data and analytics staff to gather measures data from multiple sources, assuring data integrity, privacy, and security. Implement procedures for regular updates to measures. Analyze and interpret data to arrive at relevant programmatic insights.

· Research funding opportunities and participate in grant writing and other activities to support program development efforts of the maternal health portfolio.

Additional Duties

· Participate in programmatic activities, internal work groups, committees as appropriate, and individual and organizational development activities.

· Participate in community task forces, committees, meetings, and outreach activities on a regular basis, representing PCC and Nexus Montgomery, and advocate for the needs of the target population with local/state government and non-profit agencies.

· Other duties as assigned.

Skills and Abilities

· Diplomacy - High emotional intelligence with an appreciation for maintaining relationships and commitment, and the ability to maintain strict confidentiality regarding potentially sensitive information.

· Excellent communicator - Strong interpersonal communication skills. Ability to interact effectively and build collaborative relationships with diverse partners, stakeholders, and staff. Strong oral and written communication skills with the ability to produce concise and compelling correspondence and materials. Strong grammar and spelling skills.

· Proactive - Highly motivated with the ability to anticipate and identify needs and recommend appropriate solutions or courses of action.

· Time Management and Planning - Ability to plan, communicate in advance about, and negotiate timelines and due dates for a portfolio of activities that may have competing deadline priorities. Demonstrated ability to prioritize work for high-quality outcomes.

· Innovation and Creativity - Strong reasoning, analytical, and problem-solving skills, with the ability to devise creative solutions and be receptive to feedback to improve upon and enhance recommended solutions.

Education and Experience

· Bachelor’s degree in a health-related field and a minimum of five (5) years of professional experience required. Master's degree in public health, Social Work, Nursing, or related field preferred.

· Public health partnership, community stakeholder engagement, and management experience preferred.

· Demonstrated experience with formal process and quality improvement in a healthcare setting.

· Proficiency in Microsoft Office Suite, Word, Excel, and PowerPoint is required.

ADA Requirements

This job operates in a professional environment with hybrid in-person and remote teleworking. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· This role routinely uses standard office equipment such as computers, telephones,photocopiers, filing cabinets and fax machines.

· This is largely a sedentary role; however, some filing may be required.

· This would require the ability to lift files, open filing cabinets and bend or stand as necessary.

· Requires ability to learn new software applications as necessary.

· Must be able to lift up to 20 pounds.

· Must be able to travel locally.

Disclaimer

This job description indicates in general the nature and levels of work, knowledge, skills, abilities and other essential functions as covered under the Americans with Disabilities Act expected of an incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of an incumbent. An incumbent may be asked to perform other duties as required.

Primary Care Coalition is an Equal Opportunity Employer