The Primary Care Coalition offers a rewarding work environment for people who share our values of collaboration, integrity, innovation, and excellence and wish to channel their efforts toward improving health equity in our community. Our organization provides substantial opportunities for growth and professional development at all career levels. The PCC is an equal opportunity employer and offers a full benefits package to eligible employees, including medical, dental, disability and life insurance, a retirement plan, commuter benefits, and generous paid time off.
Senior Director, Health Equity Programs
Summary
| Title: | Senior Director, Health Equity Programs |
|---|---|
| ID: | 11027 |
| Department: | Executive |
| Job Type: | Exempt (salaried) |
| Salary Range: | $115,000-$145,000 |
Description
The Senior Director of Health Equity Programs has leadership responsibility for large partnership programs including Montgomery Cares and Care for Kids. These programs engage the local Department of Health and Human Services (DHHS) and private and non-profit community-based health care providers to deliver needed health services to low-income and uninsured community members. Services are delivered through our networks of independent providers and include primary, specialty, dental and behavioral health care as well as medicine access and connection to social services.
Under the leadership of the Senior Director of Health Equity Programs, teams provide support to participating health care providers (e.g. referral management, prescription assistance programs, EHR support, clinical quality improvement) to increase the availability, affordability, and appropriate use of high-quality health care for populations experiencing health disparities.
As a champion for health equity,this role shapes the strategic direction of the programs, finding synergies across the program portfolio for innovation and improvements (e.g. addressing social determinants, telehealth integration, value based care, program eligibility/affordability, network adequacy, patient experience).
This role is responsible for ensuring contractual compliance, overseeing program budgets and performance metrics, managing the PCC’s relationship with key partners at the Department of Health and Human Services and other partnering organizations, and overseeing the Program Directors who are responsible for the day-to-day management, development, and implementation of the programs.
Essential Duties
1. Manage a team of program Directors—who are themselves managers of teams—including Client Services, Provider Services, Quality and Collaboratives, Behavioral Health, and Project Access (Specialty Care).
3. Develop and have fiscal authority for program budgets. Balance staffing and position pay equity across contractual budgets, as possible within contractual constraints. With PCC Finance Department, shepherd annual budgets and budget modifications through the approval processes throughout the fiscal year, providing written justification for budget modifications to the contract holders (e.g. local and state government). Assure managers monitor and act on budget to actual reports, and develop end-of-year projections as needed.
4. For the portfolio of programs, ensure contract and consultant negotiations, renewals and modifications are timely and accurately completed, with appropriate review by PCC Finance, legal counsel, and CEO as needed. Ensure PCC procurement policy is followed. Ensure scopes of work are clear and accurately reflect PCC activities, and budgets are appropriate to support scopes of work.
5. Ensure program updates, presentations and budget reports to contract holders, funders, program advisory boards and other stakeholders are clear, accurate, have consistent messaging and are developed and delivered in a timely manner, as required for contractual compliance. Present to and facilitate discussions with external agencies (e.g. Montgomery Cares Advisory Board, DHHS), stakeholders and PCC Board of Directors.
6. Collaborate with the CEO, other members of the senior leadership team, team of Program Directors, stakeholders inclusive of the Department of Health and Human Services, service providers, and other partnering organizations to advance system changes promoting health equity, patient and provider satisfaction, and operational excellence.
7. Serve as a member of the PCC senior leadership team. Work closely with the CEO and other members of the senior leadership team to identify and address cross-cutting priorities affecting multiple departments or teams within the organization and to advance the overall PCC strategic priorities.
8. Collaborate with and represent PCC to external agencies and organizations involved in health care access and health equity. Identify and build opportunities for collaboration with local, State and Federal agencies and academic centers involved in health care management and public health.
9. Keep abreast of legislative policy and industry or environment changes related to programs in portfolio of oversight, with communication to Program Directors.
Secondary Responsibilities
1. Ensure back up plans are in place for duties and functions within the department during unexpected absences.
2. As delegated, serve as backup to CEO for specific functions.
3. Other responsibilities and duties as assigned.
Skills and Abilities
• Excellent leadership, relationship-building, negotiation, mediation, and public speaking skills
• Demonstrated success hiring exceptional people, cultivating talent, leading teams, and overseeing managers
• Excellent contract management and compliance abilities with a proven track record of negotiating and overseeing complex contracts and partnership agreements
• Ability to formulate, implement, and manage both strategic and operational plans, including budget development and fiscal administration for functional areas.
• Demonstrated project management skills; ability to develop collaborative projects and work with a variety of public and/or private providers, policy makers and researchers.
• Possess a demonstrated commitment to health equity and addressing the social determinants of health
• Ability to lead, facilitate, and work with diverse groups
• Strong analytical skills and experience with implementing evidence-based, outcome driven programs. Proficient working with and interpreting data for purposes of process improvement and design. Demonstrated ability to develop critical questions and work with data analysts to interpret, communicate, and act upon results.
• Familiarity with process mapping or other work flow improvement techniques sufficient to facilitate work flow and program information technology improvement discussions and decisions.
• Possess the ability to see the broad picture, with flexibility to simultaneously dive into the weeds to execute on key contract objectives and goals.
• Sound financial leadership skills able to develop and monitor complex programmatic budgets
• Self-motivated with the ability to work independently with minimal supervision
• Able to prioritize own and others’ work to ensure objectives are accomplished
Education and Experience
• Master’s degree in Healthcare Administration, Business Education, Public Health, or related field or Bachelor’s degree with 10+ years of relevant experience.
• Five or more years supervisory and project management experienced required. Experience supervising both exempt and non-exempt staff preferred
• Command and understanding of medical terminology and ability to communicate well with health care providers and policy makers.
• Experience addressing health disparities thorough an equity lens and knowledge of cultural competency best practices.
• Proficient in Microsoft Office suite of products (Outlook, Excel, Word, PowerPoint, SharePoint, Teams)
ADA Requirements
This job operates in a professional office environment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• This role routinely uses standard office equipment such as computers, telephones, photocopiers, filing cabinets and fax machines.
• This is largely a sedentary role; however, some filing may be required.
• This would require the ability to lift files, open filing cabinets and bend or stand as necessary.
• Requires ability to learn new software applications as necessary.
• Must be able to lift up to 20 pounds.
• Must be able to travel.
Disclaimer
This job description indicates in general the nature and levels of work, knowledge, skills, abilities and other essential functions as covered under the Americans with Disabilities Act expected of an incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of an incumbent. An incumbent may be asked to perform other duties as required.
PCC is an Equal Employment Opportunity Employer
Under the leadership of the Senior Director of Health Equity Programs, teams provide support to participating health care providers (e.g. referral management, prescription assistance programs, EHR support, clinical quality improvement) to increase the availability, affordability, and appropriate use of high-quality health care for populations experiencing health disparities.
As a champion for health equity,this role shapes the strategic direction of the programs, finding synergies across the program portfolio for innovation and improvements (e.g. addressing social determinants, telehealth integration, value based care, program eligibility/affordability, network adequacy, patient experience).
This role is responsible for ensuring contractual compliance, overseeing program budgets and performance metrics, managing the PCC’s relationship with key partners at the Department of Health and Human Services and other partnering organizations, and overseeing the Program Directors who are responsible for the day-to-day management, development, and implementation of the programs.
Essential Duties
1. Manage a team of program Directors—who are themselves managers of teams—including Client Services, Provider Services, Quality and Collaboratives, Behavioral Health, and Project Access (Specialty Care).
- Utilize best practices to develop and manage PCC staff and teams in accordance with PCC’s Human Resources (HR) policies. Directly supervises, trains, motivates, evaluates, coaches, and counsels’ direct reports. Provides guidance, corrective action, and mentoring as needed. Create a positive and trusting work environment. Encourage innovation and openness to new ideas, and autonomy of staff in their approach to tasks to achieve the identified expected end-result within timeframes and budget. Serve as a role model to encourage teamwork, outstanding external relations and professionalism.
- Lead team members in ensuring high quality delivery of the programs, many aspects of which are implemented through subcontractors. Ensure program managers develop, maintain and implement policies and procedures related to day-to-day operations. Ensure work plans and goals are clear, communicated and align with the PCC strategic plan priorities; and processes are in place to assess and address program statuses, successes, and challenges for key milestones, performance metrics, and budgets.
- Support program managers and directors in developing and implementing new services and program enhancements that advance the goals of programs in portfolio of oversight. Take a measurement and quality improvement approach, developing measures of quality and outcome for programs, setting targets, and using data and quality improvement science to achieve results.
- As needed, lead, engage in, or monitor process improvement or risk mitigation activities for the programs.
3. Develop and have fiscal authority for program budgets. Balance staffing and position pay equity across contractual budgets, as possible within contractual constraints. With PCC Finance Department, shepherd annual budgets and budget modifications through the approval processes throughout the fiscal year, providing written justification for budget modifications to the contract holders (e.g. local and state government). Assure managers monitor and act on budget to actual reports, and develop end-of-year projections as needed.
4. For the portfolio of programs, ensure contract and consultant negotiations, renewals and modifications are timely and accurately completed, with appropriate review by PCC Finance, legal counsel, and CEO as needed. Ensure PCC procurement policy is followed. Ensure scopes of work are clear and accurately reflect PCC activities, and budgets are appropriate to support scopes of work.
5. Ensure program updates, presentations and budget reports to contract holders, funders, program advisory boards and other stakeholders are clear, accurate, have consistent messaging and are developed and delivered in a timely manner, as required for contractual compliance. Present to and facilitate discussions with external agencies (e.g. Montgomery Cares Advisory Board, DHHS), stakeholders and PCC Board of Directors.
6. Collaborate with the CEO, other members of the senior leadership team, team of Program Directors, stakeholders inclusive of the Department of Health and Human Services, service providers, and other partnering organizations to advance system changes promoting health equity, patient and provider satisfaction, and operational excellence.
7. Serve as a member of the PCC senior leadership team. Work closely with the CEO and other members of the senior leadership team to identify and address cross-cutting priorities affecting multiple departments or teams within the organization and to advance the overall PCC strategic priorities.
8. Collaborate with and represent PCC to external agencies and organizations involved in health care access and health equity. Identify and build opportunities for collaboration with local, State and Federal agencies and academic centers involved in health care management and public health.
9. Keep abreast of legislative policy and industry or environment changes related to programs in portfolio of oversight, with communication to Program Directors.
Secondary Responsibilities
1. Ensure back up plans are in place for duties and functions within the department during unexpected absences.
2. As delegated, serve as backup to CEO for specific functions.
3. Other responsibilities and duties as assigned.
Skills and Abilities
• Excellent leadership, relationship-building, negotiation, mediation, and public speaking skills
• Demonstrated success hiring exceptional people, cultivating talent, leading teams, and overseeing managers
• Excellent contract management and compliance abilities with a proven track record of negotiating and overseeing complex contracts and partnership agreements
• Ability to formulate, implement, and manage both strategic and operational plans, including budget development and fiscal administration for functional areas.
• Demonstrated project management skills; ability to develop collaborative projects and work with a variety of public and/or private providers, policy makers and researchers.
• Possess a demonstrated commitment to health equity and addressing the social determinants of health
• Ability to lead, facilitate, and work with diverse groups
• Strong analytical skills and experience with implementing evidence-based, outcome driven programs. Proficient working with and interpreting data for purposes of process improvement and design. Demonstrated ability to develop critical questions and work with data analysts to interpret, communicate, and act upon results.
• Familiarity with process mapping or other work flow improvement techniques sufficient to facilitate work flow and program information technology improvement discussions and decisions.
• Possess the ability to see the broad picture, with flexibility to simultaneously dive into the weeds to execute on key contract objectives and goals.
• Sound financial leadership skills able to develop and monitor complex programmatic budgets
• Self-motivated with the ability to work independently with minimal supervision
• Able to prioritize own and others’ work to ensure objectives are accomplished
Education and Experience
• Master’s degree in Healthcare Administration, Business Education, Public Health, or related field or Bachelor’s degree with 10+ years of relevant experience.
• Five or more years supervisory and project management experienced required. Experience supervising both exempt and non-exempt staff preferred
• Command and understanding of medical terminology and ability to communicate well with health care providers and policy makers.
• Experience addressing health disparities thorough an equity lens and knowledge of cultural competency best practices.
• Proficient in Microsoft Office suite of products (Outlook, Excel, Word, PowerPoint, SharePoint, Teams)
ADA Requirements
This job operates in a professional office environment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• This role routinely uses standard office equipment such as computers, telephones, photocopiers, filing cabinets and fax machines.
• This is largely a sedentary role; however, some filing may be required.
• This would require the ability to lift files, open filing cabinets and bend or stand as necessary.
• Requires ability to learn new software applications as necessary.
• Must be able to lift up to 20 pounds.
• Must be able to travel.
Disclaimer
This job description indicates in general the nature and levels of work, knowledge, skills, abilities and other essential functions as covered under the Americans with Disabilities Act expected of an incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of an incumbent. An incumbent may be asked to perform other duties as required.
PCC is an Equal Employment Opportunity Employer
This opening is closed and is no longer accepting applications
