The Primary Care Coalition offers a rewarding work environment for people who share our values of collaboration, integrity, innovation, and excellence and wish to channel their efforts toward improving health equity in our community. Our organization provides substantial opportunities for growth and professional development at all career levels. The PCC is an equal opportunity employer and offers a full benefits package to eligible employees, including medical, dental, disability and life insurance, a retirement plan, commuter benefits, and generous paid time off.
|Title:||Bilingual Client Services Referral Specialist (Full-Time)|
|Department:||Care for Kids|
|Job Type:||Non-exempt (hourly)|
|Salary Range:||$23.00 per hour|
- Serves as a liaison and resource between families, primary care providers, specialty care providers, hospitals, and community resources to disseminate information and coordinate services.
- Coordinates services including but not limited to contacting families, scheduling appointments, provide or request interpretation, send written documentation to parents and providers, assist families with enrollment, specialty care programs, and financial applications, etc.
- Assist the family in addressing medical, dental, behavioral health, and social services needs and provides referral resources for linkages to those services.
- Facilitates the enrollment, and access to prescription medications using the Pharmacy Benefit Management Program, local pharmacy, and Medbank program available for the participants.
- Engages the client and family through health promotion.
- Maintains current knowledge of community resources and provides and assists patients and families with access to needed resources.
- Identifies and maintains a database of available specialty services for referral of children with needs that cannot be addressed within the Care for Kids Network scope.
- Collects, and aggregates case management data.
- Assist in the preparation of monthly and ad hoc reports to include barriers to care, case management interventions, and utilization of services.
- Maintains up-to-date patient records to ensure that problems and interventions are accurately and clearly stated, assuring accuracy, completeness, and compliance with Program regulations.
- Maintains current knowledge in best practice and evidenced-based health care management for children and adolescents.
- Complies with all HIPAA requirements.
- Participates in departmental and organizational quality improvement activities.
- Assist and participate in the Care for Kids Quality Assurance Process improvement for the Program.
- The duties and interventions of the Client Care Coordinator may take place face to face, telephonic, virtual, or via e-mail.
- Demonstrates critical thinking and problem-solving skills.
- Ability to communicate clearly and concisely, orally and in writing.
- Demonstrates good organizational and time management skills.
- Ability to maintain composure in stressful situations.
- Demonstrate an understanding and appreciation for the physical, social, and psychological needs of the population served.
- Proven flexibility in dealing with organizational and regulatory changes and a strong commitment to patient care.
- Ability to be creative, positive, resourceful, and self-motivated.
- Ability to work remotely on a permanent or temporary basis.
- High School Diploma Required
- Two years of professional experience in the related health field.
- Knowledge of medical terminology, basic pediatric practice, and legal requirements regarding informed consent and confidentiality.
- Medical Assistance certificate to practice in Maryland preferred
- Experience working with children, youth, and families.
- Experience working with a diverse, multicultural population.
- Bilingual in English and Spanish Required
- Proficiency in Microsoft Office and applicable software programs.
• This position is approved for telework when activities do not require a physical presence. The job duties require in person meetings with a variety of groups, DHHS and clinic representatives, and other community partners. It is an expectation to regularly attend in person PCC meetings.
This job operates in a professional office environment. The physical demands described here represent those that an employee must meet to perform this job's essential functions successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• This role routinely uses standard office equipment such as computers, telephones, photocopiers, filing cabinets, and fax machines.
• The position is largely a sedentary role; however, some filing may be required.
• May require lift files, open filing cabinets, and bend or stand, as necessary.
• Requires ability to learn new software applications, as necessary.
• Must be able to lift to 20 pounds.
• Must be able to travel locally.
This job description indicates, in general, the nature and levels of work, knowledge, skills, abilities, and other essential functions as covered under the Americans with Disabilities Act expected of an incumbent. The job description does not contain a comprehensive listing of activities, duties, or responsibilities required of an incumbent. An incumbent may be asked to perform other duties as needed.
Primary Care Coalition is an Equal Opportunity Employer.