The Primary Care Coalition offers a rewarding work environment for people who share our values of collaboration, integrity, innovation, and excellence and wish to channel their efforts toward improving health equity in our community. Our organization provides substantial opportunities for growth and professional development at all career levels. The PCC is an equal opportunity employer and offers a full benefits package to eligible employees, including medical, dental, disability and life insurance, a retirement plan, commuter benefits, and generous paid time off.
|Title:||Behavioral Health Manager|
|Department:||Nexus Montgomery Regional Partnership|
|Position Title||Behavioral Health Manager|
|Location||Silver Spring, MD (PCC) and Rockville, MD (Core Service Agency|
|Full-Time or Part-Time||Full Time|
The Primary Care Coalition of Montgomery County, Maryland was founded in 1993 when a group of physicians and health care officials imagined a Montgomery County where every resident had access to high-quality health services. They envisioned a dependable source of primary care for low-income, uninsured individuals in our community and created a framework that shared the responsibility for providing that care across the public and private sectors. The Primary Care Coalition (PCC) was formed to help make their vision a reality.
The PCC, a mid-sized regional non-profit, is deeply connected to the continuum of care for low-income uninsured, ethnically diverse residents of Montgomery County who frequently lead medically and socially complex lives. The PCC strives to provide a coordinated network of high-quality care for vulnerable residents of Montgomery County. The PCC works with the Montgomery County Department of Health and Human Services (DHHS), 12 independent safety-net clinics, six hospitals, and a number of other community partners to help patients’ access the full range of care they need.
The mission of PCC is to be the catalyst for developing and coordinating a community-based healthcare system that strives for universal access and health equity for underserved community members. The vision of PCC is that all community members have the opportunity to live healthy lives, and that Montgomery County will be the healthiest community in the nation and a model for providing access to high quality and efficient care for all. To learn more please visit www.primarycarecoalition.org.
The Behavioral Health Manager is the key regional facilitator for inter-organizational initiatives to reduce acute care hospital utilization and cost of care among those with behavioral health diagnoses. The BHM reports to PCC’s Vice President Population Health who also serves as the Partnership Director (PD/VP) of the Nexus Montgomery Regional Partnership (NMRP), a collaborative effort among the six (acute care) Member Hospitals operating in Montgomery County and a network of community-based organizations. The NMRP supports the Maryland All-Payer Model/Waiver, with the goal of reducing unnecessary hospital use by connecting people to community services that can help keep them healthy. NMRP has three populations of focus: Medicare/dually eligible age 65+, hospital discharges at risk of readmission (all-payer and uninsured), and individuals with Severe Mental Illness (SMI; primarily Medicaid). SMI is the initial population of focus for the BHM, with expansion into the other two populations as time allows. This position requires strong strategic, analytic, relationship-building and facilitation skills.
The BHM is a member of the NMRP management team at PCC, develops collaborative relationships with local hospitals and BH community providers, and works together with the Montgomery County Core Service Agency (CSA) to access data and develop strategies for improving the long-term stability, function and health of those with SMI. CSA is responsible for planning, development, monitoring and evaluation of publicly funded behavioral health care services.
· Master’s Degree required: MPA, MHA, Nursing, Social Work, Public Health or other related field.
· Minimum five years’ relevant experience in a management role demonstrating coalition building, project management, quality or process improvement or program design expertise. Must have experience effecting change across organizations.
· Established professional with experience in behavioral health field.
· Ability to establish oneself as a leader and advocate and to establish working relationships with health care professionals, behavioral health professionals, community resources, consumers.
· Knowledge of the public health and mental health system in MD and in Montgomery County desirable.
· Knowledge of Maryland All Payer Model goals desirable.
· Knowledge of the broader issues such as housing, transportation, coordination of services which impact and affect individuals with SMI is desirable.
· Knowledge of hospital policies and protocols related to risk management is desirable.
· Demonstrated ability to work as a facilitator and colleague with multidisciplinary healthcare professionals. Excellent meeting planning, meeting facilitation and meeting follow-up skills required. Experienced in creating engaging, non-judgmental meeting environments that encourage sharing of challenges and failures and supportive peer-to-peer learning.
· Computer literacy with proficiency and expertise in Microsoft Office, including WORD, EXCEL, and PowerPoint required.
· Demonstrated advanced communication skills. Ability to communicate effectively and persuasively, both orally and in writing to a broad range of stakeholders. Prepare and deliver effective presentations. Listen actively, build rapport easily, identify conflict and tension and facilitate constructive resolution, inspire and build trust.
· Demonstrated ability to develop and monitor work plans across multiple organizations.
· Must have good practices for staying organized. Travel throughout Montgomery County to develop relationships and facilitate meetings is expected. To facilitate integration with CSA, office space at PCC and CSA is anticipated; must be able to work from a variety of settings. Some meetings may be early morning or in the evening, must have flexibility for meeting times.
· Demonstrated analytical skills with sufficient statistical skills to define reports and analyses needed for data analyst staff. Experienced reviewing and synthesizing subject matter literature.
· Self-motivated individual with the ability to work independently and with minimal supervision.
This job operates in a professional office environment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
· This role routinely uses standard office equipment such as computers, telephones, photocopiers, filing cabinets and fax machines.
· This is largely a sedentary role; however, some filing may be required.
· This would require the ability to lift files, open filing cabinets and bend or stand as necessary.
· Advanced math skills needed to calculate compensation, bonuses, benefits analysis, percentages, etc.
· Requires ability to learn new software applications as necessary.
· Must be able to lift up to 20 pounds.
· May require occasional travel.
This job description indicates in general the nature and levels of work, knowledge, skills, abilities and other essential functions (as covered under the Americans with Disabilities Act) expected of an incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of an incumbent. An incumbent may be asked to perform other duties as required.